A Guide to Switching Your Services to TalkTalk Business

TalkTalk Business offers a broad range of connectivity solutions that can support the digital needs of businesses of any shape and size. But what’s the right package for you?

The first things to consider are your current usage habits and what they might be in the future. Businesses today are more reliant on the internet than ever, and as digital technology continues to advance, this reliance will increase.

You should consider:

• How many devices will you need to connect?

• What kind of applications do you regularly use?

• Do you have particular download/upload speed in mind?

• Do you need voice connectivity? Or do you just need data services?

The answers to these questions will vary from business to business, but it’s important to think carefully to make sure you’ve got the right connectivity to set your organisation up for success today and in the years to come.

Check if you are still within your minimum contract period with your current provider. You may be subject to early termination charges if you leave before your contract period has ended.

The bundle you have with your current provider may be different from the service or services you take from your new provider.

You may currently receive your bills and communications in an alternative format. You will need to let us know if you need similar services on your TalkTalk Business account so that we can set these services up for you.

Some services (e.g. static IPs) may not be transferrable across providers and we may need to set these up for you. Make sure to consider the impact on your operations if your business couldn’t have these specific services (either temporarily or permanently). If you’re not sure, please call our team to discuss further.

When you’ve decided which type of connectivity you’d like, talk to our expert sales team. We can help you make your final selection to ensure you get the products and services that are right for your business.

Depending on the package you choose we’ll let you know if you can switch your existing line or you’ll need a new service.

If an engineer needs to install your service, we’ll give you a provisional engineering date and confirm this with you. If you find you need to reschedule later on, simply chat to us online or call us by 12 noon the day before the appointment and we’ll arrange a new one for you.

If a new router is included in your plan, we will deliver it before installation. You’ll receive a text message or email from our couriers with a link so you can track its progress.

Installation processes and timings vary between services, but we’ll always confirm your engineer appointment by email and text message, so please keep an eye out for these.

In the run up to the installation, our engineers may survey your premises to find the best way to route your connection.

On the installation day, we may need access to your business premises. In these cases, it’s important that the key decision maker for the site is present to meet the engineer, grant access to the site and agree the optimal installation location for the equipment. In a rented premise, your landlord will need to give their permission before the installation date.

You’ll need to make sure that there are spare electrical sockets available to power your new equipment (e.g. your router). The number of sockets required will vary depending on the services you have chosen. We’ll provide specific information about the relevant requirements when you’ve placed your order and we’re getting you onboard.