Toolbank is one of Europe’s leading specialist distributors of hand and power tools. It has a significant online presence and works with leading independent DIY retailers and the world’s top manufacturers. It wanted to ensure that its sales force had the mobile technology to do their job effectively.
Toolbank’s salespeople used their mobiles in different ways for their roles. Some used 3G extensively to complete customer relationship management tasks, while others used their mobiles for phone calls. Toolbank wanted a solution that was cost-effective, would meet the needs of its staff and offered great service.
TalkTalk Business identified the most affordable tariff for each employee and recommended a bespoke package of hardware and airtime. The overall aim was to reduce costs. The solution also included access to a dedicated customer service team, faster response times, and a named desk-based contact.
Toolbank’s portfolio was smoothly transferred over to TalkTalk Business, with minimal disruption to employees. Under the new contract, its monthly airtime minutes have increased by 25% and staff can use data allowance to complete CRM tasks freely. Toolbank is also saving around £6,000 per annum – a significant sum for the business.
"Since moving our mobile contract to TalkTalk Business, the improvement in administration has saved both our IT team and our accounts department significant amounts of time and effort."
Mike Goldsmith, IT Manager, Toolbank