Sausage Dog Entertainment Ltd is a franchised operation of CeX, the world’s leading technology and entertainment specialist. It operates a number of retail stores under the CeX brand across the UK and needs a robust internet connection to perform everyday, essential business tasks.
Sausage Dog use cloud-based services, and had started to experience outages on a regular basis. This made it harder for staff to do their jobs effectively and created a poor experience for customers. To prevent phone calls from dropping mid-conversation and to enable teams to work on shared documents at all times, Sausage Dog needed a robust internet connection that they could depend on.
The company also shares its headquarters with a separate business, and both operations are dependent on internet connectivity for daily tasks, so a strong, stable connection with the bandwidth to meet their needs is essential.
Sausage Dog reached out to TalkTalk Business for help.
TalkTalk Business recommended a 100Mbps Dedicated Leased Line combined with an Ethernet over Fibre to the Cabinet (EoFTTC) back-up service for increased resiliency. Sausage Dog wanted the solution to be delivered within a specific timeframe, and TalkTalk Business pulled out all the stops to ensure the installation occurred within the deadline.
Since adopting the Dedicated Leased Line, Sausage Dog has experienced 100% uptime and no peak-time slow-down. The on-site team can communicate with remote workers and commercial partners with crystal-clear audio and video calling. And Sausage Dog now has a solution that can grow in line with the evolving needs of the business.
"Our service hasn’t dropped off once! Now, we have a reliable connection that helps us to maintain commercial relationships and make the right first impression, every time. There’s a definite improvement in the speed and quality of the connection too."
Carl Brown, Director, Sausage Dog