Matthew Clark is the UK’s leading drinks wholesaler, providing thousands of pubs, bars, hotels and restaurants with products from its unrivalled range. But with an on-site telephony system and contact centres that were outdated, it needed a modern solution.
The challenge
Matthew Clark’s telephony solution was outmoded expensive to run. The business needed a new, robust and reliable system to replace the existing setup, that also supported hotdesking, home working and contact centre features to meet the demands of modern communication.
The solution
TalkTalk Business implemented a Hosted Voice solution that connected all business sites and related operations under one system, which reduced operational costs hugely. The platform provided the modern contact centre Matthew Clark required, allowing staff to work remotely while still taking customer orders, and giving customers the support they needed.
The outcome
Thanks to TalkTalk Business’s Voice solution, Matthew Clark is saving more than £100,000 in operational expenditure every year. The business has also enjoyed 100% uptime since the upgrade. Further, this modern, hosted system has reduced the burden on Matthew Clark's IT department and simplified the billing process.
"The entire experience has been incredibly positive. You phone TalkTalk Business and they will get the job done. When an issue arose during installation, the TalkTalk Business team brought it up, and offered a solution at the same time that was already in progress."
Justin Nettley, Infrastructure Manager, Matthew Clark
