TalkTalk Business: rated 4.8 out of 5 on Trustpilot!
We are delighted to announce another huge milestone for TalkTalk Business – our Trustpilot TrustScore is now 4.8 out of 5!
TalkTalk Business is the only major internet provider rated ‘Excellent’ on Trustpilot* and our 4.8 TrustScore follows our 10,000th five-star review, which we received in July.
Alongside delivering affordable, reliable connectivity to the thousands of businesses we serve, we’re dedicated to providing outstanding customer experiences – so hitting this score is a significant achievement for us.
For over 25 years, we’ve continually challenged ourselves to enhance our service and provide the support our customers deserve. We’ve been on Trustpilot for over 10 years and the thousands of reviews we’ve received since June 2013 have helped us understand where we’re doing well and where we can improve.
It’s been a long journey over the decade since, but even in the last 12 months, we’ve refused to rest on our laurels. We’ve continued to raise our standards and this is reflected in our TrustScore as it stands today.
Commenting on the achievement, Ruth Kennedy, Managing Director at TalkTalk Business, said:
“This is a terrific milestone for TalkTalk Business and I’m so proud of everyone across the business for their contributions to our success.
“Delivering exceptional customer experiences is central to our mission, and customer reviews are incredibly important to us, as they let us know where our strengths lie and where we can make improvements.
“At TalkTalk Business, we’re proud to do things differently and I’m thrilled with our TrustScore – which is unique in our industry – because it shows that our customers are delighted with the service we offer.
“A huge thank you to all our teams who have worked tirelessly to get us here, and to all our customers who have taken the time to review us.”
We recognise that there’s always scope to improve further – and we’re committed to doing exactly that – but we need your reviews to guide us. So please keep them coming and we’ll keep working hard to deliver for you.
Want to read some of our Trustpilot reviews for yourself? You can check them out here.
*TalkTalk Business’s service is rated higher on Trustpilot than other major providers including BT Business, Virgin Media Business and Vodafone. Rating taken on 01/08/2023. More information on this can be found at uk.trustpilot.com/review/talktalkbusiness.co.uk